1. Information We Collect
When you contact Camino Roadside Assistance via phone call, SMS text, or web dispatch form, we collect the minimal operational information required to locate your vehicle and safely render roadside services:
- Contact Details: Your caller name and callback telephone number.
- Location Data: Highway mile marker, cross streets, landmark references, or GPS coordinates provided during the dispatch call.
- Vehicle Information: Vehicle year, make, model, color, and specific service failure (e.g., dead battery, locked keys, flat tire, dry fuel tank).
2. How We Use Collected Data
Information gathered during emergency calls is strictly operational. We use this information to:
- Dispatch our nearest patrol unit to your precise physical coordinates.
- Send direct SMS arrival status updates and technician ETA notifications.
- Generate itemized digital invoices and payment receipts upon job completion.
3. SMS & Mobile Communications
By calling or texting (469) 896-4468, you authorize Camino Roadside Assistance to communicate with you regarding your service dispatch. Mobile telephone numbers collected for dispatch verification are never sold, rented, leased, or shared with third-party marketers or data aggregators under any circumstances.
4. Zero Sale of Personal Data
Camino Roadside Assistance does not sell, trade, or monetize personal information. We do not provide user lists to telemarketers or third-party lead brokers.
5. Payment Processing Security
All digital credit card transactions performed in the field are encrypted and processed through PCI-DSS certified mobile payment terminals. Camino Roadside Assistance does not store raw credit card numbers or CVV security codes on field devices or local web servers.
6. Contact Us Regarding Privacy
If you have any questions or requests regarding your data, contact our operations management team directly:
Camino Roadside Assistance
Forney, TX 75126
Dispatch Phone: (469) 896-4468
Website: caminoroadsideassistance.com